Frequently Asked Questions
We’re here to make your experience seamless. Below, you’ll find answers to the most frequently asked questions about our services, processes, and policies. If you need further assistance, feel free to reach out to us!
General Information
Who are your customers?
We serve startup entrepreneurs, small to medium businesses, self-employed professionals, online merchants, and service providers, focusing on businesses that require customized and localized support in marketing, operations, and sales optimization.
What sets your services apart?
We specialize in personalized, localized services that cater to the global markets. Our unique blend of online and offline tools and our focus on simplicity and accessibility make our services easy to implement for small businesses and sole proprietors. Additionally, we prioritize clarity and transparency in all client relationships.
Core Services
What products or services do you offer?
We offer consulting, business process optimization, online marketing services, website creation, and custom solutions tailored to your specific business needs.
Why are your services and pricing hidden from non-registered users?
Our services and pricing are transparent, but to access this information, users must register. This allows us to ensure that we provide the best possible service to serious clients, focusing on their unique needs and giving them full access to detailed service information.
Registration and Access
How do I register for your services?
Registering requires completing a questionnaire, review, or interview, which allows us to assess your business needs. Once registered, you’ll gain full access to our service catalog, pricing, and valuable extras.
How do you decide who can register?
We assess each user application through a measuring tool, a questionnaire, or an interview, ensuring that our services are a good match for your business needs.
Consultation and Service Delivery
What areas of business do you focus on during consultations?
We provide a comprehensive view of your business’s marketing and sales operations, identifying areas that need special attention. We then dive deeper into online marketing and sales optimization, ensuring every aspect of your business works seamlessly.
How long does it take to see results from consulting services?
Results depend on the scope and complexity of your needs. Initial results can be seen in a few weeks for smaller projects, while larger strategies may take a few months to fully implement.
Support and Contact
How can I contact support or schedule a consultation?
You can contact us through our sophisticated support and activity management platform, or you may also have a dedicated contact person who works with you directly.
Do you offer live chat, phone support, or email?
We provide live chat, phone, and email support. Additionally, you will enjoy our efficient task and project management system, which makes it easy to track progress and communicate.
Payment and Billing
What payment methods do you accept?
We offer a wide variety of payment options based on the specifics of each transaction, such as credit cards, bank transfers, and local payment methods.
How are billing issues resolved?
Billing issues are resolved through our support system or by contacting your dedicated contact person. We prioritize quick and transparent resolutions.
How are taxes or additional fees applied?
Taxes and additional fees are applied based on local regulations and are always clearly outlined before the service is confirmed, ensuring full transparency.
Policies
What are your policies on returns, refunds, and exchanges?
For online marketing services, refunds or exchanges are provided in proportional amounts based on any errors or faults on our part. This ensures fairness and accountability.
How do cancellations or changes to services work?
You can cancel or modify services at any time, and we offer complete flexibility in making changes based on your evolving business needs.
Platform Features
Are there any mandatory subscription fees?
There are no mandatory ongoing subscription fees. We provide many valuable extras to our clients free of charge, ensuring they receive continued benefits from our relationship.
How do product updates or feature requests work?
Clients receive regular updates and can submit feature requests to enhance their experience. These updates ensure that our platform evolves to meet your needs.
To access detailed information about our services, including pricing, processes, and results, we kindly ask you to register. If you have any questions or would like to learn more before registering, feel free to contact us at info@remarketing.space. We are always here to help and look forward to assisting you in finding the best solutions for your business.
